Returns &
Exchanges

01Overview

RideOrCry has not launched yet, so there are no orders to return at this time. This policy explains how returns and exchanges will work once our first drop is live.

02Your 14-day right of withdrawal

If you are a consumer in the EU or UK, you have a statutory right to cancel (withdraw from) an online purchase within 14 days without giving any reason — the “cooling-off period”. This is separate from and in addition to our own returns policy below, and it cannot be reduced.

Cooling-off period

14 calendar days, starting the day after you (or someone you nominate) receive the goods.

How to withdraw

Once we launch, use the withdrawal function on the site or email us a clear statement of your decision to cancel. We will acknowledge receipt on a durable medium.

After withdrawal

You then have 14 days to send the goods back, and we refund you within 14 days of receiving them (or proof of return).

03Our returns window

Beyond the statutory cooling-off period above, we also accept returns and exchanges of unwanted items for a set period after delivery. The exact window will be confirmed on the site at launch.

Timeframe

Requests should be made within 14 days of delivery.

How to start

Email us with your order number to begin a return or exchange.

04Condition of items

To be eligible, items must be returned unworn and unwashed, in their original condition with any tags and packaging still attached.

Unworn

Items must show no signs of wear, damage, or alteration.

Original packaging

Please return items with tags and packaging where possible.

Proof of purchase

Your order number or confirmation email is required.

05Exchanges

Want a different size or style? We will offer exchanges subject to availability. If your preferred item is out of stock, we will help you choose an alternative or arrange a refund.

06Non-returnable items

Some items may not be eligible for return for hygiene or other reasons. Any such exclusions will be clearly noted on the product page and at checkout.

07Return shipping

Unless an item is faulty or we made an error, you are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

08Faulty or incorrect items

If you receive a faulty, damaged, or incorrect item, contact us right away. We will arrange a replacement or refund, including any return shipping costs, at no charge to you.

09Contact us

To start a return or exchange, email us at marceeongmail@gmail.com. For refund timing and methods, see our refund policy.