Refund
Policy

01Overview

RideOrCry has not launched yet, so no payments or refunds are being processed at this time. This policy explains how refunds will work once our first drop is live. It works alongside our returns & exchanges policy.

02Refunds under the right of withdrawal

If you are an EU or UK consumer and cancel under your 14-day right of withdrawal, we will refund all payments received from you, including the standard outbound delivery cost.

Refund timing

Within 14 days of receiving the returned goods, or of you proving you have sent them back — whichever is sooner.

Outbound delivery

The standard (cheapest) delivery option we offered is refunded. Any premium upgrade you chose is not.

Reduced value

We may reduce a refund to reflect handling beyond what is needed to establish the nature and function of the goods.

03Refund eligibility

Once we launch, you may be eligible for a refund after your return is received and inspected, provided the item meets our return conditions.

Approved returns

Items returned unworn and in original condition within the return window.

Faulty items

Faulty, damaged, or incorrect items qualify for a full refund.

Not eligible

Worn, washed, or altered items, and any items marked non-returnable.

04How refunds are processed

Once your return arrives, we will inspect it and email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method.

05Refund timing

After a refund is approved, please allow time for it to be processed and for your bank or card provider to post it.

Our processing

Refunds are actioned within a few business days of approval.

Bank posting

Your provider may take additional days to show the refund.

06Shipping costs

Original shipping charges are non-refundable unless the item was faulty or we made an error. Return shipping costs are your responsibility except in those cases.

07Late or missing refunds

If you have not received an approved refund after the expected time, first check with your bank or card provider, as processing can take a while. If you still need help, contact us and we will look into it.

08Contact us

Questions about a refund? Email us at marceeongmail@gmail.com, or reach us through the channels linked on the home page.